Monologue: Claim

I've been asked to talk about a claim that I would have had to make.

I've chosen one which happened a long time ago. It took place in my first travel to London. A group of friends and myself took a flight to London. We were very thrilled, and I can remember now that I could hardly asleep the night before.

We had a great flight, we spent all time speaking about what we would do when our plane landed in Heathrow. I was very surprised when we got off the plane and the day was cloudy and a little bit rainy, two hours before we were enjoying a sunny day in Almería.

We headed quickly to pick up our suitcases. All of us managed to collect luggage, except me. I was waiting at the baggage claim long to see that my luggage didn´t appear.

After that,  I went to the Iberia counter and I explained to the clerk what had just happened. Fortunately he was a spaniard, and I could communicate with him in a very easy way (my english was in that time as bad as now).

The clerk was very polite and he helped me fill out a form claim. I explained him that I would be in London for four days and he told me that he would be watchful about my luggage. If my luggage arrived before, he would send me the luggage to my hotel and if not,  then he would send me the luggage to my home in Almería.

Besides that, he gave me 50 pounds to buy some clothes. This money was given by a secure I had paid included in the price of the ticket. It was a very small quantity, but at least it was something.

We spent the afternoon buying basic clothes and my friends lent me something (not underwear). Despite this problem I spent four amazing days in London.

Eventually one week later I received my luggage in my home. Iberia also sent me an apology letter.